Since our beginning in 2010, Cassells & Associates Accounting Firm has grown from a one-person operation to a firm with professional and administrative staff. We are large enough to meet your needs, yet small enough to provide the individualized professional service you deserve. This individualized, personalized service is one reason why our firm has grown and continues to grow significantly through client referrals.
Our goal with each client engagement is to establish a rapport of mutual respect and trust which we hope to develop into a long-term mutually beneficial relationship based on integrity and trust. To that end, we make ourselves accessible and available to all our clients 12 months of the year.
Because our clients are the lifeblood of our firm, we make the following six pledges to our clients;
We pledge to respect our client, their privacy and their requests (within the confines of the law).
We pledge that we will work diligently on each client’s case and provide service that is unparalleled and ethical.
We pledge to work with each client in a way that will let them know they are the most vital part of our firm.
We pledge to keep our clients informed of the taxation and accounting processes, laws, changes and professional services that will be beneficial to them, every step of the way.
We pledge to give each client the courtesy and attentive professional service they deserve.
We pledge to respond to each client call within 24 hours and emails within 12 hours.